# -- # AdminAutoResponseForm.dtl - provides HTML form for AdminAutoResponse # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: AdminAutoResponseForm.dtl,v 1.29 2007/06/28 23:55:33 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --
$Env{"Box0"}$Text{"Auto Response Management"}$Env{"Box1"}
$Text{"Change"}:
$Data{"AutoResponseOption"}
# check subaction # set subaction! # check add link
$Text{"$Data{"Headline"}"} $Text{"$Data{"AddLink"}"}:
$Data{"Note"}
$Text{"Name"}:
$Text{"Subject"}:
$Text{"Response"}:
$Text{"Type"}: $Data{"TypeOption"}
$Text{"Auto Response From"}: $Data{"SystemAddressOption"}
$Text{"Valid"}: $Data{"ValidOption"}
$Text{"Comment"}:
$Env{"Box0"}$Text{"Note"}$Env{"Box1"}

$Text{"Useable options"}:
<OTRS_CUSTOMER_SUBJECT[20]> $Text{"To get the first 20 character of the subject."}
<OTRS_CUSTOMER_EMAIL[5]> $Text{"To get the first 5 lines of the email."}
<OTRS_CUSTOMER_REALNAME> $Text{"To get the realname of the sender (if given)."}
<OTRS_CUSTOMER_*> $Text{"To get the article attribute (e. g. (, , , and )."}
<OTRS_CUSTOMER_DATA_*> $Text{"Options of the current customer user data (e. g. )."}
<OTRS_OWNER_*> $Text{"Ticket owner options (e. g. )."}
<OTRS_RESPONSIBLE_*> $Text{"Ticket responsible options (e. g. )."}
<OTRS_CURRENT_*> $Text{"Options of the current user who requested this action (e. g. )."}
<OTRS_TICKET_*> $Text{"Options of the ticket data (e. g. , , , )."}
<OTRS_CONFIG_*> $Text{"Config options (e. g. )."}

$Text{"Example"}:

$Text{"Subject"}:
$Text{"Response"}: