# -- # AdminQueueForm.dtl - provides HTML form for AdminQueue # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: AdminQueueForm.dtl,v 1.36 2007/06/28 23:55:33 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --
$Env{"Box0"}$Text{"Queue Management"}$Env{"Box1"}
$Text{"Change"}:
$Data{"QueueLongOption"}
# check subaction # check add link
$Text{"$Data{"Headline"}"} $Text{"$Data{"AddLink"}"}:
$Text{"Default Sign Key"} ($QData{"Email","14"}): "; }> $Data{"DefaultSignKeyLink"}
$Text{"Name"}:
$Text{"Sub-Queue of"}: $Data{"QueueOption"}
$Text{"Group"}: $Data{"GroupOption"}
$Text{"Unlock timeout"} ($Text{"minutes"}): $Text{"0 = no unlock"} - 24 $Text{"hours"} = 1440 $Text{"minutes"}
$Text{"Escalation - First Response Time"} ($Text{"minutes"}): $Text{"0 = no escalation"} - 24 $Text{"hours"} = 1440 $Text{"minutes"}
$Text{"Escalation - Update Time"} ($Text{"minutes"}): $Text{"0 = no escalation"} - 24 $Text{"hours"} = 1440 $Text{"minutes"}
$Text{"Escalation - Solution Time"} ($Text{"minutes"}): $Text{"0 = no escalation"} - 24 $Text{"hours"} = 1440 $Text{"minutes"}
$Text{"Follow up Option"}: $Data{"FollowUpOption"}
$Text{"Ticket lock after a follow up"}: $Data{"FollowUpLockYesNoOption"}
$Text{"Systemaddress"}: $Data{"SystemAddressOption"}
$Data{"DefaultSignKeyOption"}
$Text{"Salutation"}: $Data{"SalutationOption"}
$Text{"Signature"}: $Data{"SignatureOption"}
$Text{"Customer Move Notify"}: $Data{"MoveOption"}
$Text{"Customer State Notify"}: $Data{"StateOption"}
$Text{"Customer Owner Notify"}: $Data{"OwnerOption"}
$Text{"Calendar"}: $Data{"CalendarOption"}
$Text{"Valid"}: $Data{"ValidOption"}
$Text{"Comment"}:
$Env{"Box0"}$Text{"Note"}$Env{"Box1"}
$Text{"Key"} $Text{"Description"}
$Text{"Unlock timeout"} $Text{"If an agent locks a ticket and he/she will not send an answer within this time, the ticket will be unlock automatically. So the ticket is viewable for all other agents."}
$Text{"Escalation time"} $Text{"If a ticket will not be answered in this time, just only this ticket will be shown."}
$Text{"Ticket lock after a follow up"} $Text{"If a ticket is closed and the customer sends a follow up the ticket will be locked for the old owner."}
$Text{"Systemaddress"} $Text{"Will be the sender address of this queue for email answers."}
$Text{"Salutation"} $Text{"The salutation for email answers."}
$Text{"Signature"} $Text{"The signature for email answers."}
$Text{"Customer Move Notify"} $Text{"OTRS sends an notification email to the customer if the ticket is moved."}
$Text{"Customer State Notify"} $Text{"OTRS sends an notification email to the customer if the ticket state has changed."}
$Text{"Customer Owner Notify"} $Text{"OTRS sends an notification email to the customer if the ticket owner has changed."}