# -- # AgentTicketCompose.dtl - provides HTML form for AgentTicketCompose # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: AgentTicketCompose.dtl,v 1.23 2007/03/02 08:15:50 rk Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --

$Env{"Box0"}$Text{"Compose answer for ticket"}: $Data{"TicketNumber"}$Env{"Box1"}

$Text{"Options"}

# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

$Text{"From"}:

$QData{"From"} $Data{"From invalid"}

$Text{"To"}:

$Data{"To invalid"}

$Text{"Cc"}:

$Data{"Cc invalid"}

$Text{"Bcc"}:

$Data{"Bcc invalid"}

$Text{"Subject"}:

$Text{"$QData{"Key"}"}:

$Data{"Value"} $Data{"Invalid"}

$Text{"Options"}:

$Env{"Box0"}

$Text{"Spell Check"}$Env{"Box1"} $Env{"Box0"}

$Text{"Address Book"}$Env{"Box1"} $Env{"Box0"}

$Text{"Attachments"}$Env{"Box1"} # -- # check if the faq link should be shown # --

$Text{"FAQ"}$Env{"Box1"}"; }> $Data{"FAQLink"}

$Text{"Text"}:

$Text{"Attachment"}:

$QData{"Filename"}	$QData{"Filesize"}

$Text{"Next ticket state"}:

$Data{"NextStatesStrg"}

$Text{"Pending Date"} ($Text{"for pending* states"}):

$Data{"PendingDateString"} $Text{"$Data{"Date invalid"}"}

$Data{"TicketFreeKeyField"}:

$Data{"TicketFreeTextField"}

$Data{"TicketFreeKeyField1"}:

$Data{"TicketFreeTextField1"}

$Data{"TicketFreeKeyField2"}:

$Data{"TicketFreeTextField2"}

$Text{"$QData{"TicketFreeTimeKey"}"}:

$Data{"TicketFreeTime"}

$Text{"$Config{"TicketFreeTimeKey1"}"}:

$Data{"TicketFreeTime1"}

$Text{"$Config{"TicketFreeTimeKey2"}"}:

$Data{"TicketFreeTime2"}

$Data{"ArticleFreeKeyField"}:

$Data{"ArticleFreeTextField"}

$Data{"ArticleFreeKeyField1"}:

$Data{"ArticleFreeTextField1"}

$Data{"ArticleFreeKeyField2"}:

$Data{"ArticleFreeTextField2"}

$Text{"Time units"}$Text{"$Config{"Ticket::Frontend::TimeUnits"}"}: