# -- # AgentTicketEmail.dtl - provides HTML form for agent email # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: AgentTicketEmail.dtl,v 1.27 2007/09/03 22:10:33 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --
$Env{"Box0"}$Text{"Compose Email"} / $Text{"new ticket"}$Env{"Box1"}

# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
$Text{"Type"}: $Data{"TypeStrg"}
$Text{"From"}: $Data{"FromStrg"} $Text{"$Data{"Destination invalid"}"} # show customer info table

$Text{"Customer Info"}:
$Data{"CustomerTable"}

$Text{"To"}: $Text{"$Data{"To invalid"}"}
$Data{"CustomerUserStrg"} "; }> $Data{"TakeThisCustomer"}
$Text{"Cc"}: $Text{"$Data{"Cc invalid"}"}
$Text{"Bcc"}: $Text{"$Data{"Bcc invalid"}"}
$Text{"Subject"}: $Text{"$Data{"Subject invalid"}"}
$Text{"Service"}: $Data{"ServiceStrg"} $Text{"$Data{"Service invalid"}"}
$Text{"SLA"}: $Data{"SLAStrg"} $Text{"$Data{"SLA invalid"}"}
$Text{"Owner"}: $Data{"OptionStrg"} $Env{"Box0"}$Text{"All"}$Env{"Box1"}
$Text{"Responsible"}: $Data{"ResponsibleOptionStrg"} $Env{"Box0"}$Text{"All"}$Env{"Box1"}
$Text{"$QData{"Key"}"}: $Data{"Value"} $Data{"Invalid"}
$Text{"Options"}: $Env{"Box0"}$Text{"Spell Check"}$Env{"Box1"} $Env{"Box0"}$Text{"Address Book"}$Env{"Box1"} $Env{"Box0"}$Text{"Attachments"}$Env{"Box1"} # -- # check if the faq link should be shown # -- $Text{"FAQ"}$Env{"Box1"}"; }> $Data{"FAQLink"} $Env{"Box0"}$Text{"Customer"}$Env{"Box1"}
$Text{"Text"}:
$Text{"Signature"}:
$Text{"Attachment"}:
$QData{"Filename"} $QData{"Filesize"}
$Text{"CustomerID"}:
$Text{"Next ticket state"}: $Data{"NextStatesStrg"}
$Text{"Pending Date"} ($Text{"for pending* states"}): $Data{"PendingDateString"}$Text{"$Data{"Date invalid"}"}
$Text{"Priority"}: $Data{"PriorityStrg"}
$Data{"TicketFreeKeyField"}: $Data{"TicketFreeTextField"}
$Data{"TicketFreeKeyField1"}:$Data{"TicketFreeTextField1"}
$Data{"TicketFreeKeyField2"}:$Data{"TicketFreeTextField2"}
$Text{"$QData{"TicketFreeTimeKey"}"}: $Data{"TicketFreeTime"}
$Text{"$Config{"TicketFreeTimeKey1"}"}:$Data{"TicketFreeTime1"}
$Text{"$Config{"TicketFreeTimeKey2"}"}:$Data{"TicketFreeTime2"}
$Data{"ArticleFreeKeyField"}: $Data{"ArticleFreeTextField"}
$Data{"ArticleFreeKeyField1"}:$Data{"ArticleFreeTextField1"}
$Data{"ArticleFreeKeyField2"}:$Data{"ArticleFreeTextField2"}
$Text{"Time units"}$Text{"$Config{"Ticket::Frontend::TimeUnits"}"}: