# -- # AgentTicketMailbox.dtl - provides HTML for AgentTicketMailbox # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: AgentTicketMailbox.dtl,v 1.8 2007/02/27 10:50:24 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --
$Env{"Box0"}$Text{"Mailbox"}: $Text{"$Data{"ViewType"}"}$Env{"Box1"}
$Text{"Tickets"}: $Data{"Result"} $Text{"of"} $Data{"TotalHits"} - $Text{"Page"}: $Data{"SiteNavBar"} - $Text{"Filter"}: $Text{"All"} ($Data{"All"}) # - # $Text{"Old messages"} ($Data{"Open"}) - $Text{"New messages"} ($Data{"New"}) - $Text{"Pending"} ($Data{"Pending"}) - $Text{"Reminder"} ($Data{"Reminder"})
$Text{"Sort by"}: $Text{"Age"} - $Text{"Queue"} - $Text{"Priority"} - $Text{"CustomerID"} | $Text{"Order"}: $Text{"up"} - $Text{"down"}
$Env{"Box0"}$Config{"Ticket::Hook"}: $Data{"TicketNumber"}$Env{"Box1"} $QData{"Title","60"} $Text{"$Data{"Message"}"} $Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
- $Text{"$QData{"Name"}"}
$Text{"Created"}: $TimeLong{"$Data{"Created"}"}
# From:, To:, Cc: # show the Article::FreeKey1-3 and Article::FreeText1-3 # -- # show ArticleFreeKey1-3 and ArticleFreeValue1-3 # -- # $Data{"ArticleFreeKey1"}:"; }> # $Data{"ArticleFreeKey2"}:"; }> # $Data{"ArticleFreeKey3"}:"; }> # $Data{"ArticleFreeString1"} # $Data{"ArticleFreeString2"} # $Data{"ArticleFreeString3"} # --
$Text{"$Data{"Key"}"}:
$QData{"Value","80"}
$QData{"Key"}:
$QData{"Value","80"}
$Data{"ArticleFreeText1"}
$Data{"ArticleFreeText2"}
$Data{"ArticleFreeText3"}
$Text{"State"}:
$Quote{"$Text{"$Data{"State"}"}","14"}
$Text{"Priority"}:
$Quote{"$Text{"$Data{"Priority"}"}","14"}
$Text{"Queue"}:
$Quote{"$Data{"Queue"}","14"}
# -- # use ticket is pending # -- $Text{"Pending till"}:"; }> $Data{"PendingUntilString"} # -- # show TicketFreeKey1-2 and TicketFreeText1-2 # -- $Data{"TicketFreeKey1"}:"; }> $Data{"TicketFreeKey2"}:"; }> $Data{"TicketFreeString1"} $Data{"TicketFreeString2"} # --
$Text{"CustomerID"}: $Quote{"$Data{"CustomerID"}","14"}
$Data{"PendingUntil"}
$Data{"TicketFreeText1"}
$Data{"TicketFreeText2"}