# -- # AgentTicketPhone.dtl - provides HTML form for phone # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: AgentTicketPhone.dtl,v 1.25.2.1 2007/10/26 14:40:33 rk Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --

$Env{"Box0"}$Text{"Phone call"} / $Text{"new ticket"}$Env{"Box1"}

# #

# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

$Text{"Type"}:

$Data{"TypeStrg"}

$Text{"From"}:

$Text{"$Data{"From invalid"}"}
$Data{"CustomerUserStrg"} "; }> $Data{"TakeThisCustomer"}

# show customer info table

$Text{"Customer Info"}:
$Data{"CustomerTable"}

# $Text{"FAQ-Search"}: $Env{"Box0"}$Text{"Insert"}$Env{"Box1"} #

$Text{"To"}:

$Data{"ToStrg"} $Text{"$Data{"Destination invalid"}"}

$Text{"Subject"}:

$Text{"$Data{"Subject invalid"}"}

$Text{"Service"}:

$Data{"ServiceStrg"} $Text{"$Data{"Service invalid"}"}

$Text{"SLA"}:

$Data{"SLAStrg"} $Text{"$Data{"SLA invalid"}"}

$Text{"Owner"}:

$Data{"OptionStrg"} $Env{"Box0"}$Text{"All"}$Env{"Box1"}

$Text{"Responsible"}:

$Data{"ResponsibleOptionStrg"} $Env{"Box0"}$Text{"All"}$Env{"Box1"}

$Text{"Options"}:

$Env{"Box0"}

$Text{"Spell Check"}$Env{"Box1"} $Env{"Box0"}

$Text{"Attachments"}$Env{"Box1"} # -- # check if the faq link should be shown # --

$Text{"FAQ"}$Env{"Box1"}"; }> $Data{"FAQLink"} $Env{"Box0"}

$Text{"Customer"}$Env{"Box1"}

$Text{"Text"}:

$Text{"Attachment"}:

$QData{"Filename"}	$QData{"Filesize"}

$Text{"CustomerID"}:

$Text{"Next ticket state"}:

$Data{"NextStatesStrg"}

$Text{"Pending Date"} ($Text{"for pending* states"}):

$Data{"PendingDateString"} $Text{"$Data{"Date invalid"}"}

$Text{"Priority"}:

$Data{"PriorityStrg"}

$Data{"TicketFreeKeyField"}:

$Data{"TicketFreeTextField"}

$Data{"TicketFreeKeyField1"}:

$Data{"TicketFreeTextField1"}

$Data{"TicketFreeKeyField2"}:

$Data{"TicketFreeTextField2"}

$Text{"$QData{"TicketFreeTimeKey"}"}:

$Data{"TicketFreeTime"}

$Text{"$Config{"TicketFreeTimeKey1"}"}:

$Data{"TicketFreeTime1"}

$Text{"$Config{"TicketFreeTimeKey2"}"}:

$Data{"TicketFreeTime2"}

$Data{"ArticleFreeKeyField"}:

$Data{"ArticleFreeTextField"}

$Data{"ArticleFreeKeyField1"}:

$Data{"ArticleFreeTextField1"}

$Data{"ArticleFreeKeyField2"}:

$Data{"ArticleFreeTextField2"}

$Text{"Time units"}$Text{"$Config{"Ticket::Frontend::TimeUnits"}"}: