# -- # AgentTicketPrint.dtl - provides HTML print view # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: AgentTicketPrint.dtl,v 1.20 2007/07/31 17:59:38 mh Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --

$Config{"Ticket::Hook"}: $QData{"TicketNumber"} / $QData{"Title"}

$Text{"Ticket-Info"}:

$Text{"State"}:	$Text{"$Data{"State"}"}
$Text{"Priority"}:	$Text{"$Data{"Priority"}"}
$Text{"Queue"}:	$QData{"Queue"}
$Text{"Lock"}:	$Text{"$Data{"Lock"}"}
$Text{"CustomerID"}:	$Data{"CustomerID"}
$Text{"Owner"}:	$QData{"Owner"} ($QData{"UserFirstname"} $QData{"UserLastname"})
$Text{"Responsible"}:	$QData{"ResponsibleString"}
$Text{"Type"}:	$QData{"Type"}
$Text{"Service"}:	$QData{"Service"}
$Text{"SLA"}:	$QData{"SLA"}

$Text{"Age"}:	$QData{"Age"}
$Text{"Created"}:	$TimeLong{"$Data{"Created"}"}
$Text{"Accounted time"}:	$Data{"TicketTimeUnits"}
$Text{"Pending till"}:	$Data{"PendingUntil"}
$Text{"First Response Time"}:	$TimeShort{"$QData{"FirstResponseTimeDestinationDate"}"}
$Text{"Update Time"}:	$TimeShort{"$QData{"UpdateTimeDestinationDate"}"}
$Text{"Solution Time"}:	$TimeShort{"$QData{"SolutionTimeDestinationDate"}"}

# -- # use this if you want to show TicketFreeKey1-2 and TicketFreeValue1-2 # -- $QData{"TicketFreeKey1","50"}:"; }> $QData{"TicketFreeKey2","50"}:"; }> $QData{"TicketFreeKey3","50"}:"; }> $QData{"TicketFreeKey4","50"}:"; }> $QData{"TicketFreeKey5","50"}:"; }> $QData{"TicketFreeKey6","50"}:"; }> $QData{"TicketFreeKey7","50"}:"; }> $QData{"TicketFreeKey8","50"}:"; }> $QData{"TicketFreeKey9","50"}:"; }> $QData{"TicketFreeKey10","50"}:"; }> $QData{"TicketFreeKey11","50"}:"; }> $QData{"TicketFreeKey12","50"}:"; }> $QData{"TicketFreeKey13","50"}:"; }> $QData{"TicketFreeKey14","50"}:"; }> $QData{"TicketFreeKey15","50"}:"; }> $QData{"TicketFreeKey16","50"}:"; }> $Text{"$Config{"TicketFreeTimeKey1"}"}:"; }> $Text{"$Config{"TicketFreeTimeKey2"}"}:"; }> $Text{"$Config{"TicketFreeTimeKey3"}"}:"; }> $Text{"$Config{"TicketFreeTimeKey4"}"}:"; }> $Text{"$Config{"TicketFreeTimeKey5"}"}:"; }> $Text{"$Config{"TicketFreeTimeKey6"}"}:"; }> $Data{"TicketFreeString1"} $Data{"TicketFreeString2"} $Data{"TicketFreeString3"} $Data{"TicketFreeString4"} $Data{"TicketFreeString5"} $Data{"TicketFreeString6"} $Data{"TicketFreeString7"} $Data{"TicketFreeString8"} $Data{"TicketFreeString9"} $Data{"TicketFreeString10"} $Data{"TicketFreeString11"} $Data{"TicketFreeString12"} $Data{"TicketFreeString13"} $Data{"TicketFreeString14"} $Data{"TicketFreeString15"} $Data{"TicketFreeString16"} $Data{"TicketFreeTimeString1"} $Data{"TicketFreeTimeString2"} $Data{"TicketFreeTimeString3"} $Data{"TicketFreeTimeString4"} $Data{"TicketFreeTimeString5"} $Data{"TicketFreeTimeString6"}


$QData{"TicketFreeText1","250"}
$QData{"TicketFreeText2","250"}
$QData{"TicketFreeText3","250"}
$QData{"TicketFreeText4","250"}
$QData{"TicketFreeText5","250"}
$QData{"TicketFreeText6","250"}
$QData{"TicketFreeText7","250"}
$QData{"TicketFreeText8","250"}
$QData{"TicketFreeText9","250"}
$QData{"TicketFreeText10","250"}
$QData{"TicketFreeText11","250"}
$QData{"TicketFreeText12","250"}
$QData{"TicketFreeText13","250"}
$QData{"TicketFreeText14","250"}
$QData{"TicketFreeText15","250"}
$QData{"TicketFreeText16","250"}
$TimeShort{"$QData{"TicketFreeTime1"}"}
$TimeShort{"$QData{"TicketFreeTime2"}"}
$TimeShort{"$QData{"TicketFreeTime3"}"}
$TimeShort{"$QData{"TicketFreeTime4"}"}
$TimeShort{"$QData{"TicketFreeTime5"}"}
$TimeShort{"$QData{"TicketFreeTime6"}"}

$Text{"Linked-Object"}:	$QData{"Text"}
$Text{"Parent-Object"}:	$QData{"Text"}
$Text{"Child-Object"}:	$QData{"Text"}

$Text{"Customer Info"}: $Data{"CustomerTable"}

# From:, To:, Cc: # show the Article::FreeKey1-3 and Article::FreeText1-3

$Text{"$Data{"Key"}"}:	$QData{"Value","160"}
$Text{"Created"}:	$TimeLong{"$Data{"Created"}"} $Text{"by"} $Data{"SenderType"}
$QData{"Key"}:	$QData{"Value","160"}
$Text{"Type"}:	$QData{"ArticleType"}
$Text{"Attachment"}:	$Data{"Article::ATM"}

$Data{"TextNote"}

$Data{"Body"}