# -- # AgentTicketQueueTicketView.dtl - provides HTML TicketView for AgentTicketQueueView # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: AgentTicketQueueTicketView.dtl,v 1.18 2007/08/27 13:05:42 mh Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --
$Env{"Box0"}$Config{"Ticket::Hook"}: $Data{"TicketNumber"}$Env{"Box1"} $QData{"Title","60"} $Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
- $Text{"$QData{"Name"}"}
$Text{"Created"}: $TimeLong{"$Data{"Created"}"}
# From:, To:, Cc: # show the Article::FreeKey1-3 and Article::FreeText1-3 # -- # show FreeKey1-3 and FreeText1-3 (in other way like the block, so you could add link or somethin else) # -- #$QData{"FreeKey1"}:"; }> #$QData{"FreeKey2"}:"; }> #$QData{"FreeKey3"}:"; }> # $Data{"ArticleFreeString1"} # $Data{"ArticleFreeString2"} # $Data{"ArticleFreeString3"} # show article options like signed, crypted, ... "; }> "; }>
$Text{"$Data{"Key"}"}:
$QData{"Value","80"}
$QData{"Key"}:
$QData{"Value","80"}
$QData{"FreeText1"}
$QData{"FreeText2"}
$QData{"FreeText3"}
$Text{"$Data{"Key"}"}:
$Data{"StartFont"}$QData{"Value","80"}$Data{"StopFont"}
$Data{"BodyNote"}
$Data{"Body"}

# # # # # -- # show TicketFreeKey1-2 and TicketFreeText1-2 # -- "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> $Data{"TicketFreeString1"} $Data{"TicketFreeString2"} $Data{"TicketFreeString3"} $Data{"TicketFreeString4"} $Data{"TicketFreeString5"} $Data{"TicketFreeString6"} $Data{"TicketFreeString7"} $Data{"TicketFreeString8"} $Data{"TicketFreeString9"} $Data{"TicketFreeString10"} $Data{"TicketFreeString11"} $Data{"TicketFreeString12"} $Data{"TicketFreeString13"} $Data{"TicketFreeString14"} $Data{"TicketFreeString15"} $Data{"TicketFreeString16"} # --
$Text{"Type"}:
$QData{"Type","18"}
$Text{"State"}:
$Quote{"$Text{"$Data{"State"}"}","18"}
$Text{"Priority"}:
$Quote{"$Text{"$Data{"Priority"}"}","18"}
$Text{"Queue"}:
$QData{"Queue","18"}
$Text{"Service"}:
$QData{"Service","18"}
$Text{"SLA"}:
$QData{"SLA","18"}
$Text{"First Response Time"}:
$QData{"FirstResponseTimeHuman"}
$TimeShort{"$QData{"FirstResponseTimeDestinationDate"}"}
$Text{"Update Time"}:
$QData{"UpdateTimeHuman"}
$TimeShort{"$QData{"UpdateTimeDestinationDate"}"}
$Text{"Solution Time"}:
$QData{"SolutionTimeHuman"}
$TimeShort{"$QData{"SolutionTimeDestinationDate"}"}
$Text{"CustomerID"}: $Quote{"$Data{"CustomerID"}","18"}
$Text{"Owner"}:
$QData{"Owner","18"}
$QData{"TicketFreeText1","25"}
$QData{"TicketFreeText2","25"}
$QData{"TicketFreeText3","25"}
$QData{"TicketFreeText4","25"}
$QData{"TicketFreeText5","25"}
$QData{"TicketFreeText6","25"}
$QData{"TicketFreeText7","25"}
$QData{"TicketFreeText8","25"}
$QData{"TicketFreeText9","25"}
$QData{"TicketFreeText10","25"}
$QData{"TicketFreeText11","25"}
$QData{"TicketFreeText12","25"}
$QData{"TicketFreeText13","25"}
$QData{"TicketFreeText14","25"}
$QData{"TicketFreeText15","25"}
$QData{"TicketFreeText16","25"}
# show customer info table

$Text{"Customer Info"}: $Data{"CustomerTable"}


# show compose links

$Text{"Your own Ticket"}:
  • $Text{"Compose Follow up"}

    • $Text{"Compose Answer"} ($Text{"email"}):
    $Data{"StdResponsesStrg"}

    $Text{"Contact customer"} ($Text{"phone"}):
    $Text{"Phone call"}"; }> $Data{"AgentPhoneStrg"}

    $Text{"Change queue"}:
    $Data{"MoveQueuesStrg"}