# -- # AgentTicketZoom.dtl - provides HTML for AgentTicketZoom.pm # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: AgentTicketZoom.dtl,v 1.27 2007/06/28 23:21:32 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --
$Env{"Box0"}$Text{"Zoom"} $Config{"Ticket::Hook"}: $Data{"TicketNumber"} $Env{"Box1"} $QData{"Title","60"} $Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
- $Text{"$QData{"Name"}"}
$Text{"Created"}: $TimeLong{"$Data{"Created"}"}
$Data{"Space"}$Data{"Start"} $QData{"Count"}. $Text{"$QData{"SenderType"}"} ($Text{"$QData{"ArticleType"}"}) ($Text{"plain"})   $QData{"From","16"}: $QData{"Subject","20"} - $TimeLong{"$QData{"Created"}"}$Data{"Stop"}    [..]
# From:, To:, Cc: # show the ArticleFreeKey1-3 and ArticleFreeText1-3 # show ArticleFreeKey1-3 and ArticleFreeText1-3 (in other way like the block, so you could add link or somethin else) # $QData{"ArticleFreeKey1"}:"; }> # $QData{"ArticleFreeKey2"}:"; }> # $QData{"ArticleFreeKey3"}:"; }> # $Data{"ArticleFreeString1"} # $Data{"ArticleFreeString2"} # $Data{"ArticleFreeString3"} # show article options like signed, crypted, ... "; }> "; }> # show attachments
$Text{"$Data{"Key"}"}:
$QData{"Value","200"}
$Text{"Created"}:
$TimeLong{"$Data{"Created"}"}
$QData{"Key"}:
$QData{"Value","160"}
$QData{"FreeText1"}
$QData{"FreeText2"}
$QData{"FreeText3"}
$Text{"$Data{"Key"}"}:
$Data{"StartFont"}$QData{"Value","160"}$Data{"StopFont"}
$Text{"$Data{"Key"}"}:
$QData{"Filename"} $Text{ $Text{ $QData{"Filesize"}
$Data{"BodyNote"}
$Data{"Body"}
# show ticket status (state, lock, ...) # use ticket is pending "; }> $Data{"PendingUntilString"} # object links # use this if you want to show TicketFreeKey1-8 and TicketFreeText1-8 "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> "; }> $Data{"TicketFreeString1"} $Data{"TicketFreeString2"} $Data{"TicketFreeString3"} $Data{"TicketFreeString4"} $Data{"TicketFreeString5"} $Data{"TicketFreeString6"} $Data{"TicketFreeString7"} $Data{"TicketFreeString8"} $Data{"TicketFreeString9"} $Data{"TicketFreeString10"} $Data{"TicketFreeString11"} $Data{"TicketFreeString12"} $Data{"TicketFreeString13"} $Data{"TicketFreeString14"} $Data{"TicketFreeString15"} $Data{"TicketFreeString16"} $Data{"TicketFreeTimeString1"} $Data{"TicketFreeTimeString2"} $Data{"TicketFreeTimeString3"} $Data{"TicketFreeTimeString4"} $Data{"TicketFreeTimeString5"} $Data{"TicketFreeTimeString6"}
$Text{"Type"}:
$QData{"Type","18"}
$Text{"State"}:
$Quote{"$Text{"$Data{"State"}"}","18"}
$Text{"Locked"}:
$Quote{"$Text{"$Data{"Lock"}"}","18"}
$Text{"Priority"}:
$Quote{"$Text{"$Data{"Priority"}"}","18"}
$Text{"Queue"}:
$QData{"Queue","18"}
$Text{"Service"}:
$QData{"Service","18"}
$Text{"SLA"}:
$QData{"SLA","18"}
$Text{"First Response Time"}:
$QData{"FirstResponseTimeHuman"}
$TimeShort{"$QData{"FirstResponseTimeDestinationDate"}"}
$Text{"Update Time"}:
$QData{"UpdateTimeHuman"}
$TimeShort{"$QData{"UpdateTimeDestinationDate"}"}
$Text{"Solution Time"}:
$QData{"SolutionTimeHuman"}
$TimeShort{"$QData{"SolutionTimeDestinationDate"}"}
$Text{"CustomerID"}: $Quote{"$Data{"CustomerID"}","18"}
$Text{"Accounted time"}: $Data{"TicketTimeUnits"}
$Text{"Pending till"}:$Data{"PendingUntil"}
$Text{"Owner"}:
$QData{"UserLogin","18"} ($Quote{"$Data{"UserFirstname"} $Data{"UserLastname"}","18"})
$Text{"Responsible"}:
$QData{"UserLogin","18"} ($Quote{"$Data{"UserFirstname"} $Data{"UserLastname"}","18"})
$Text{"Linked"} ($Text{"Normal"}): $QData{"Text"}
$Text{"Linked"} ($Text{"Parent"}): $QData{"Text"}
$Text{"Linked"} ($Text{"Child"}): $QData{"Text"}
$QData{"TicketFreeKey1","25"}:
$QData{"TicketFreeText1","25"}
$QData{"TicketFreeKey2","25"}:
$QData{"TicketFreeText2","25"}
$QData{"TicketFreeKey3","25"}:
$QData{"TicketFreeText3","25"}
$QData{"TicketFreeKey4","25"}:
$QData{"TicketFreeText4","25"}
$QData{"TicketFreeKey5","25"}:
$QData{"TicketFreeText5","25"}
$QData{"TicketFreeKey6","25"}:
$QData{"TicketFreeText6","25"}
$QData{"TicketFreeKey7","25"}:
$QData{"TicketFreeText7","25"}
$QData{"TicketFreeKey8","25"}:
$QData{"TicketFreeText8","25"}
$QData{"TicketFreeKey9","25"}:
$QData{"TicketFreeText9","25"}
$QData{"TicketFreeKey10","25"}:
$QData{"TicketFreeText10","25"}
$QData{"TicketFreeKey11","25"}:
$QData{"TicketFreeText11","25"}
$QData{"TicketFreeKey12","25"}:
$QData{"TicketFreeText12","25"}
$QData{"TicketFreeKey13","25"}:
$QData{"TicketFreeText13","25"}
$QData{"TicketFreeKey14","25"}:
$QData{"TicketFreeText14","25"}
$QData{"TicketFreeKey15","25"}:
$QData{"TicketFreeText15","25"}
$QData{"TicketFreeKey16","25"}:
$QData{"TicketFreeText16","25"}
$Text{"$Config{"TicketFreeTimeKey1"}"}:
$TimeShort{"$QData{"TicketFreeTime1"}"}
$Text{"$Config{"TicketFreeTimeKey2"}"}:
$TimeShort{"$QData{"TicketFreeTime2"}"}
$Text{"$Config{"TicketFreeTimeKey3"}"}:
$TimeShort{"$QData{"TicketFreeTime3"}"}
$Text{"$Config{"TicketFreeTimeKey4"}"}:
$TimeShort{"$QData{"TicketFreeTime4"}"}
$Text{"$Config{"TicketFreeTimeKey5"}"}:
$TimeShort{"$QData{"TicketFreeTime5"}"}
$Text{"$Config{"TicketFreeTimeKey6"}"}:
$TimeShort{"$QData{"TicketFreeTime6"}"}
# show customer info table

$Text{"Customer Info"}: $Data{"CustomerTable"}

# show compose links

$Text{"Your own Ticket"}:
  • $Text{"Compose Follow up"}

    • $Text{"Compose Answer"} ($Text{"email"}):
    $Data{"StdResponsesStrg"}

    $Text{"Contact customer"} ($Text{"phone"}):
  • $Text{"Phone call"}
    • $Data{"AgentPhoneStrg"}

    # show article links

    $Text{"Article"}
    $Text{"Forward"} # check if bounce should be shown $Text{"$Data{"ArticleBounceString"}"} # check if split should be shown $Text{"$Data{"ArticleSplitString"}"}

    $Text{"Change queue"}:

    $Data{"MoveQueuesStrg"}