# -- # Kernel/System/Email.pm - the global email send module # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: Email.pm,v 1.31.2.1 2007/11/05 13:18:11 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- package Kernel::System::Email; use strict; use warnings; use MIME::Words qw(:all); use MIME::Entity; use Mail::Address; use Kernel::System::Encode; use Kernel::System::Crypt; use vars qw($VERSION); $VERSION = '$Revision: 1.31.2.1 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; =head1 NAME Kernel::System::Email - to send email =head1 SYNOPSIS Global module to send email via sendmail or SMTP. =head1 PUBLIC INTERFACE =over 4 =cut =item new() create a object use Kernel::Config; use Kernel::System::Log; use Kernel::System::Main; use Kernel::System::Time; use Kernel::System::DB; use Kernel::System::Email; my $ConfigObject = Kernel::Config->new(); my $LogObject = Kernel::System::Log->new( ConfigObject => $ConfigObject, ); my $MainObject = Kernel::System::Main->new( ConfigObject => $ConfigObject, LogObject => $LogObject, ); my $TimeObject = Kernel::System::Time->new( ConfigObject => $ConfigObject, ); my $DBObject = Kernel::System::DB->new( ConfigObject => $ConfigObject, MainObject => $MainObject, LogObject => $LogObject, ); my $SendObject = Kernel::System::Email->new( ConfigObject => $ConfigObject, LogObject => $LogObject, DBObject => $DBObject, MainObject => $MainObject, TimeObject => $TimeObject, ); =cut sub new { my $Type = shift; my %Param = @_; # allocate new hash for object my $Self = {}; bless ($Self, $Type); # get common objects foreach (keys %Param) { $Self->{$_} = $Param{$_}; } # debug level $Self->{Debug} = $Param{Debug} || 0; # check all needed objects foreach (qw(ConfigObject LogObject DBObject TimeObject MainObject)) { die "Got no $_" if (!$Self->{$_}); } # create encode object $Self->{EncodeObject} = Kernel::System::Encode->new(%Param); # load generator backend module my $GenericModule = $Self->{ConfigObject}->Get('SendmailModule') || 'Kernel::System::Email::Sendmail'; if (!$Self->{MainObject}->Require($GenericModule)) { return; } # create backend object $Self->{Backend} = $GenericModule->new( %Param, EncodeObject => $Self->{EncodeObject}, ); $Self->{FQDN} = $Self->{ConfigObject}->Get('FQDN'); $Self->{Organization} = $Self->{ConfigObject}->Get('Organization'); $Self->{SendmailBcc} = $Self->{ConfigObject}->Get('SendmailBcc'); return $Self; } =item Send() To send an email without already created header: if ($SendObject->Send( From => 'me@example.com', To => 'friend@example.com', Subject => 'Some words!', Type => 'text/plain', Charset => 'iso-8859-15', Body => 'Some nice text', Loop => 1, # not required, removes smtp from Attachment => [ { Filename => "somefile.csv", Content => $ContentCSV, ContentType => "text/csv", } { Filename => "somefile.png", Content => $ContentPNG, ContentType => "image/png", } ], Sign => { Type => 'PGP', SubType => 'Inline|Detached', Key => '81877F5E', Type => 'SMIME', Key => '3b630c80', }, Crypt => { Type => 'PGP', SubType => 'Inline|Detached', Key => '81877F5E', Type => 'SMIME', Key => '3b630c80', }, )) { print "Email sent!\n"; } else { print "Email not sent!\n"; } =cut sub Send { my $Self = shift; my %Param = @_; # check needed stuff foreach (qw(Body Charset)) { if (!$Param{$_}) { $Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!"); return; } } if (!$Param{To} && !$Param{Cc} && !$Param{Bcc}) { $Self->{LogObject}->Log(Priority => 'error', Message => "Need To, Cc or Bcc!"); return; } # check from if (!$Param{From}) { $Param{From} = $Self->{ConfigObject}->Get('AdminEmail') || 'otrs@localhost'; } # get sign options for inline if ($Param{Sign} && $Param{Sign}->{SubType} && $Param{Sign}->{SubType} eq 'Inline') { my $CryptObject = Kernel::System::Crypt->new( LogObject => $Self->{LogObject}, DBObject => $Self->{DBObject}, ConfigObject => $Self->{ConfigObject}, CryptType => $Param{Sign}->{Type}, MainObject => $Self->{MainObject}, ); if (!$CryptObject) { return; } my $Body = $CryptObject->Sign( Message => $Param{Body}, Key => $Param{Sign}->{Key}, Type => 'Clearsign', Charset => $Param{Charset}, ); if ($Body) { $Param{Body} = $Body; } } # crypt inline if ($Param{Crypt} && $Param{Crypt}->{Type} eq 'PGP' && $Param{Crypt}->{SubType} eq 'Inline') { my $CryptObject = Kernel::System::Crypt->new( LogObject => $Self->{LogObject}, DBObject => $Self->{DBObject}, ConfigObject => $Self->{ConfigObject}, CryptType => $Param{Crypt}->{Type}, MainObject => $Self->{MainObject}, ); if (!$CryptObject) { return; } my $Body = $CryptObject->Crypt( Message => $Param{Body}, Key => $Param{Crypt}->{Key}, Type => $Param{Crypt}->{SubType}, ); if ($Body) { $Param{Body} = $Body; } } # build header my %Header = (); foreach (qw(From To Cc Bcc Subject Charset Reply-To)) { if ($Param{$_}) { $Header{$_} = $Param{$_}; } } # loop if ($Param{Loop}) { $Header{'X-Loop'} = 'yes'; $Header{'Precedence'} = 'bulk'; } # do some encode foreach (qw(From To Cc Bcc Subject)) { if ($Header{$_} && $Param{Charset}) { $Header{$_} = encode_mimewords(Encode::encode($Param{Charset},$Header{$_}), Charset => $Param{Charset}) || ''; } } $Header{'X-Mailer'} = $Self->{ConfigObject}->Get('Product')." Mail Service (".$Self->{ConfigObject}->Get('Version').")"; $Header{'X-Powered-By'} = 'OTRS - Open Ticket Request System (http://otrs.org/)'; $Header{'Type'} = $Param{Type} || 'text/plain'; # define email encoding if ( $Param{Charset} && $Param{Charset} =~ /^iso/i ) { $Header{'Encoding'} = '8bit'; } else { $Header{'Encoding'} = 'quoted-printable'; } # check if we need to force the encoding if ($Self->{ConfigObject}->Get('SendmailEncodingForce')) { $Header{'Encoding'} = $Self->{ConfigObject}->Get('SendmailEncodingForce'); } # body encode if utf8 and base64 is used if ($Header{'Encoding'} =~ /utf(8|-8)/i && $Header{'Encoding'} =~ /base64/i) { $Self->{EncodeObject}->EncodeOutput(\$Param{Body}); } # check and create message id if ($Param{'Message-ID'}) { $Header{'Message-ID'} = $Param{'Message-ID'}; } else { $Header{'Message-ID'} = $Self->_MessageIDCreate(); } if ($Param{'In-Reply-To'}) { $Header{'In-Reply-To'} = $Param{'In-Reply-To'}; $Header{'References'} = $Param{'In-Reply-To'}; } # add date header $Header{'Date'} = "Date: ".$Self->{TimeObject}->MailTimeStamp(); # add organisation header if ($Self->{Organization}) { $Header{'Organization'} = encode_mimewords(Encode::encode($Param{Charset}, $Self->{Organization}), Charset => $Param{Charset}) || '';; } # build MIME::Entity my $Entity = MIME::Entity->build(%Header, Data => $Param{Body}); # add attachments to email if ($Param{Attachment}) { foreach my $Tmp (@{$Param{Attachment}}) { my %Upload = %{$Tmp}; if ($Upload{Content} && $Upload{Filename}) { # content encode $Self->{EncodeObject}->EncodeOutput(\$Upload{Content}); # attach file to email $Entity->attach( Filename => $Upload{Filename}, Data => $Upload{Content}, Type => $Upload{ContentType}, Disposition => $Upload{Disposition} || 'inline', Encoding => $Upload{Encoding} || 'base64', ); } } } # get sign options for detached if ($Param{Sign} && $Param{Sign}->{SubType} && $Param{Sign}->{SubType} eq 'Detached') { my $CryptObject = Kernel::System::Crypt->new( LogObject => $Self->{LogObject}, DBObject => $Self->{DBObject}, ConfigObject => $Self->{ConfigObject}, MainObject => $Self->{MainObject}, CryptType => $Param{Sign}->{Type}, ); if (!$CryptObject) { return; } if ($Param{Sign}->{Type} eq 'PGP') { # make_multipart -=> one attachment for sign $Entity->make_multipart( "signed; micalg=pgp-sha1; protocol=\"application/pgp-signature\";", Force => 1, ); # get string to sign my $T = $Entity->parts(0)->as_string(); # according to RFC3156 all line endings MUST be CR/LF $T =~ s/\x0A/\x0D\x0A/g; $T =~ s/\x0D+/\x0D/g; my $Sign = $CryptObject->Sign( Message => $T, Key => $Param{Sign}->{Key}, Type => 'Detached', Charset => $Param{Charset}, ); # it sign failed, remove singned multi part if (!$Sign) { $Entity->make_singlepart(); } else { # addach sign to email $Entity->attach( Filename => 'pgp_sign.asc', Data => $Sign, Type => "application/pgp-signature", Encoding => "7bit", ); } } elsif ($Param{Sign}->{Type} eq 'SMIME') { # make multi part $Entity->make_multipart("mixed;", Force => 1,); # get header to remember my $head = $Entity->head; $head->delete('MIME-Version'); $head->delete('Content-Type'); $head->delete('Content-Disposition'); $head->delete('Content-Transfer-Encoding'); my $Header = $head->as_string(); # get string to sign my $T = $Entity->parts(0)->as_string(); # according to RFC3156 all line endings MUST be CR/LF $T =~ s/\x0A/\x0D\x0A/g; $T =~ s/\x0D+/\x0D/g; my $Sign = $CryptObject->Sign( Message => $T, Hash => $Param{Sign}->{Key}, Type => 'Detached', ); use MIME::Parser; my $Parser = new MIME::Parser; $Parser->output_to_core("ALL"); # $Parser->output_dir($Self->{ConfigObject}->Get('TempDir')); $Entity = $Parser->parse_data($Header.$Sign); } } # crypt detached! #my $NotCryptedBody = $Entity->body_as_string(); if ($Param{Crypt} && $Param{Crypt}->{Type} && $Param{Crypt}->{Type} eq 'PGP' && $Param{Crypt}->{SubType} eq 'Detached') { my $CryptObject = Kernel::System::Crypt->new( LogObject => $Self->{LogObject}, DBObject => $Self->{DBObject}, ConfigObject => $Self->{ConfigObject}, MainObject => $Self->{MainObject}, CryptType => $Param{Crypt}->{Type}, ); if (!$CryptObject) { return; } # make_multipart -=> one attachment for encryption $Entity->make_multipart( "encrypted; protocol=\"application/pgp-encrypted\";", Force => 1, ); # crypt it my $Crypt = $CryptObject->Crypt( Message => $Entity->parts(0)->as_string(), # Key => '81877F5E', # Key => '488A0B8F', Key => $Param{Crypt}->{Key}, ); # it crypt failed, remove encrypted multi part if (!$Crypt) { $Entity->make_singlepart(); } else { # eliminate all parts $Entity->parts([]); # add crypted parts $Entity->attach(Type => "application/pgp-encrypted", Disposition => "attachment", Data => ["Version: 1",""], Encoding => "7bit", ); $Entity->attach(Type => "application/octet-stream", Disposition => "inline", Filename => "msg.asc", Data => $Crypt, Encoding => "7bit", ); } } elsif ($Param{Crypt} && $Param{Crypt}->{Type} && $Param{Crypt}->{Type} eq 'SMIME') { my $CryptObject = Kernel::System::Crypt->new( LogObject => $Self->{LogObject}, DBObject => $Self->{DBObject}, ConfigObject => $Self->{ConfigObject}, MainObject => $Self->{MainObject}, CryptType => $Param{Crypt}->{Type}, ); if (!$CryptObject) { return; } # make_multipart -=> one attachment for encryption $Entity->make_multipart("mixed;", Force => 1,); # get header to remember my $head = $Entity->head; $head->delete('MIME-Version'); $head->delete('Content-Type'); $head->delete('Content-Disposition'); $head->delete('Content-Transfer-Encoding'); my $Header = $head->as_string(); # crypt it my $Crypt = $CryptObject->Crypt( Message => $Entity->parts(0)->as_string(), Hash => $Param{Crypt}->{Key}, ); use MIME::Parser; my $Parser = new MIME::Parser; # $Parser->output_dir($Self->{ConfigObject}->Get('TempDir')); $Entity = $Parser->parse_data($Header.$Crypt); } # get header from Entity my $head = $Entity->head; $Param{Header} = $head->as_string(); # remove not needed folding of email heads, we do have many problems with email clients my @Headers = split(/\n/, $Param{Header}); # reset orig header $Param{Header} = ''; foreach my $Line (@Headers) { $Line =~ s/^ (.*)$/ $1/; $Param{Header} .= $Line."\n"; } # get body from Entity $Param{Body} = $Entity->body_as_string(); # get recipients my @ToArray = (); my $To = ''; foreach (qw(To Cc Bcc)) { if ($Param{$_}) { foreach my $Email (Mail::Address->parse($Param{$_})) { push (@ToArray, $Email->address()); if ($To) { $To .= ', '; } $To .= $Email->address(); } } } if ($Self->{SendmailBcc}) { push (@ToArray, $Self->{SendmailBcc}); $To .= ", $Self->{SendmailBcc}"; } # get sender my @Sender = Mail::Address->parse($Param{From}); my $RealFrom = $Sender[0]->address(); if ($Param{Loop}) { $RealFrom = $Self->{ConfigObject}->Get('SendmailNotificationEnvelopeFrom') || ''; } # debug if ($Self->{Debug} > 1) { $Self->{LogObject}->Log( Priority => 'notice', Message => "Sent email to '$To' from '$RealFrom'. ". "Subject => $Param{Subject};", ); } # $Self->{EncodeObject}->EncodeOutput(\$Param{Header}); # send email to backend if ($Self->{Backend}->Send( From => $RealFrom, ToArray => \@ToArray, Header => \$Param{Header}, Body => \$Param{Body}, )) { return (\$Param{Header}, \$Param{Body}); } else { return; } } =item Bounce() Bounce an email $SendObject->Bounce( From => 'me@example.com', To => 'friend@example.com', Email => $Email, ); =cut sub Bounce { my $Self = shift; my %Param = @_; # check needed stuff foreach (qw(From To Email)) { if (!$Param{$_}) { $Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!"); return; } } # check and create message id my $MessageID = ''; if ($Param{'Message-ID'}) { $MessageID = $Param{'Message-ID'}; } else { $MessageID = $Self->_MessageIDCreate(); } # split body && header my @EmailPlain = split(/\n/, $Param{Email}); my $EmailObject = new Mail::Internet(\@EmailPlain); # add ReSent header my $HeaderObject = $EmailObject->head(); my $OldMessageID = $HeaderObject->get('Message-ID') || '??'; $HeaderObject->replace('Message-ID', $MessageID); $HeaderObject->replace('ReSent-Message-ID', $OldMessageID); $HeaderObject->replace('Resent-To', $Param{To}); $HeaderObject->replace('Resent-From', $Param{From}); my $Body = $EmailObject->body(); my $BodyAsString = ''; foreach (@{$Body}) { $BodyAsString .= $_."\n"; } my $HeaderAsString = $HeaderObject->as_string(); # debug if ($Self->{Debug} > 1) { $Self->{LogObject}->Log( Priority => 'notice', Message => "Bounced email to '$Param{To}' from '$Param{From}'. ". "MessageID => $OldMessageID;", ); } if ($Self->{Backend}->Send( From => $Param{From}, ToArray => [$Param{To}], Header => \$HeaderAsString, Body => \$BodyAsString, )) { return 1; } else { return; } } sub _MessageIDCreate { my $Self = shift; my %Param = @_; return "Message-ID: <".time().".".rand(999999)."\@$Self->{FQDN}>"; } 1; =back =head1 TERMS AND CONDITIONS This software is part of the OTRS project (http://otrs.org/). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see http://www.gnu.org/licenses/gpl.txt. =cut =head1 VERSION $Revision: 1.31.2.1 $ $Date: 2007/11/05 13:18:11 $ =cut