# -- # Kernel/System/Ticket/Event/ForceOwnerReset.pm - reset owner on move # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: ForceOwnerReset.pm,v 1.5 2007/01/21 01:26:10 mh Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- package Kernel::System::Ticket::Event::ForceOwnerReset; use strict; use vars qw($VERSION); $VERSION = '$Revision: 1.5 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; sub new { my $Type = shift; my %Param = @_; # allocate new hash for object my $Self = {}; bless ($Self, $Type); # get needed objects foreach (qw(ConfigObject TicketObject LogObject UserObject CustomerUserObject SendmailObject TimeObject EncodeObject)) { $Self->{$_} = $Param{$_} || die "Got no $_!"; } return $Self; } sub Run { my $Self = shift; my %Param = @_; # check needed stuff foreach (qw(TicketID Event Config)) { if (!$Param{$_}) { $Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!"); return; } } $Self->{TicketObject}->OwnerSet( TicketID => $Param{TicketID}, NewUserID => 1, SendNoNotification => 1, # optional 1|0 UserID => 1, ); $Self->{TicketObject}->LockSet( TicketID => $Param{TicketID}, Lock => 'unlock', SendNoNotification => 1, # optional 1|0 UserID => 1, ); return 1; } 1;