# -- # Kernel/System/Ticket/Event/ForceState.pm - set state # Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/ # -- # $Id: ForceState.pm,v 1.4 2006/10/19 20:58:25 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- package Kernel::System::Ticket::Event::ForceState; use strict; use vars qw($VERSION); $VERSION = '$Revision: 1.4 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; sub new { my $Type = shift; my %Param = @_; # allocate new hash for object my $Self = {}; bless ($Self, $Type); # get needed objects foreach (qw(ConfigObject TicketObject LogObject UserObject CustomerUserObject SendmailObject TimeObject EncodeObject)) { $Self->{$_} = $Param{$_} || die "Got no $_!"; } return $Self; } sub Run { my $Self = shift; my %Param = @_; # check needed stuff foreach (qw(TicketID Event Config)) { if (!$Param{$_}) { $Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!"); return; } } my %Ticket = $Self->{TicketObject}->TicketGet(%Param); # should I unlock a ticket after move? if ($Ticket{Lock} =~ /^lock$/i) { foreach (keys %{$Param{Config}}) { if ($_ eq $Ticket{State} && $_) { $Self->{TicketObject}->StateSet( TicketID => $Param{TicketID}, State => $Param{Config}->{$_}, SendNoNotification => 1, UserID => 1, ); } } } return 1; } 1;