# -- # Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm - a event module for default ticket free text settings # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: TicketFreeFieldDefault.pm,v 1.4 2007/01/21 01:26:10 mh Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- package Kernel::System::Ticket::Event::TicketFreeFieldDefault; use strict; use vars qw($VERSION); $VERSION = '$Revision: 1.4 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; sub new { my $Type = shift; my %Param = @_; # allocate new hash for object my $Self = {}; bless ($Self, $Type); # get needed objects foreach (qw(ConfigObject TicketObject LogObject UserObject CustomerUserObject SendmailObject)) { $Self->{$_} = $Param{$_} || die "Got no $_!"; } return $Self; } sub Run { my $Self = shift; my %Param = @_; # check needed stuff foreach (qw(TicketID Event Config UserID)) { if (!$Param{$_}) { $Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!"); return; } } my $ConfigSettings = $Self->{ConfigObject}->Get('Ticket::TicketFreeFieldDefault'); foreach (keys %{$ConfigSettings}) { my $Element = $ConfigSettings->{$_}; if ($Param{Event} eq $Element->{Event}) { my %Ticket = $Self->{TicketObject}->TicketGet(TicketID => $Param{TicketID}); # do some stuff $Self->{TicketObject}->TicketFreeTextSet( Counter => $Element->{Counter}, Key => $Element->{Key}, Value => $Element->{Value}, TicketID => $Param{TicketID}, UserID => $Param{UserID}, ); } } } 1;