# -- # Ticket/Number/DateChecksum.pm - a date ticket number generator # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # Copyright (C) 2002 Stefan Schmidt # -- # $Id: DateChecksum.pm,v 1.21 2007/01/29 16:18:46 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- # Note: # available objects are: ConfigObject, LogObject and DBObject # # The algorithm to calculate the checksum is derived from the one # Deutsche Bundesbahn (german railway company) uses for calculation # of the check digit of their vehikel numbering. # The checksum is calculated by alternately multiplying the digits # with 1 and 2 and adding the resulsts from left to right of the # vehikel number. The modulus to 10 of this sum is substracted from # 10. See: http://www.pruefziffernberechnung.de/F/Fahrzeugnummer.shtml # (german) # # Generates ticket numbers like yyyymmddssID#####C (e. g. 2002062310100011) package Kernel::System::Ticket::Number::DateChecksum; use strict; use vars qw($VERSION); $VERSION = '$Revision: 1.21 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; sub TicketCreateNumber { my $Self = shift; my $JumpCounter = shift || 0; # get needed config options my $CounterLog = $Self->{ConfigObject}->Get('Ticket::CounterLog'); my $SystemID = $Self->{ConfigObject}->Get('SystemID'); # get current time my ($Sec, $Min, $Hour, $Day, $Month, $Year) = $Self->{TimeObject}->SystemTime2Date( SystemTime => $Self->{TimeObject}->SystemTime(), ); # read count my $Count = 0; my $LastModify = ''; if (-f $CounterLog) { open (DATA, "< $CounterLog") || die "Can't open $CounterLog: $!"; my $Line = ; ($Count, $LastModify) = split(/;/, $Line); close (DATA); # just debug if ($Self->{Debug} > 0) { $Self->{LogObject}->Log( Priority => 'debug', Message => "Read counter from $CounterLog: $Count", ); } } # check if we need to reset the counter if (!$LastModify || $LastModify ne "$Year-$Month-$Day") { $Count = 0; } # count auto increment ($Count++) $Count++; $Count = $Count + $JumpCounter; # write new count if (open (DATA, "> $CounterLog")) { flock (DATA, 2) || warn "Can't set file lock ($CounterLog): $!"; print DATA $Count.";$Year-$Month-$Day;\n"; close (DATA); # just debug if ($Self->{Debug} > 0) { $Self->{LogObject}->Log( Priority => 'debug', Message => "Write counter: $Count", ); } } else { # just debug $Self->{LogObject}->Log( Priority => 'error', Message => "Can't write $CounterLog: $!", ); die "Can't write $CounterLog: $!"; } # pad ticket number with leading '0' to length 5 while ( length( $Count ) < 5 ) { $Count = "0" . $Count; } # create new ticket number my $Tn = $Year.$Month.$Day.$SystemID.$Count; # calculate a checksum my $ChkSum = 0; my $Mult = 1; for ( my $i = 0; $iTicketCheckNumber(Tn=>$Tn)) { $Self->{LoopProtectionCounter}++; if ($Self->{LoopProtectionCounter} >= 6000) { # loop protection $Self->{LogObject}->Log( Priority => 'error', Message => "CounterLoopProtection is now $Self->{LoopProtectionCounter}!". " Stoped TicketCreateNumber()!", ); return; } # create new ticket number again $Self->{LogObject}->Log( Priority => 'notice', Message => "Tn ($Tn) exists! Creating a new one.", ); $Tn = $Self->TicketCreateNumber($Self->{LoopProtectionCounter}); } return $Tn; } sub GetTNByString { my $Self = shift; my $String = shift || return; # get needed config options my $CheckSystemID = $Self->{ConfigObject}->Get('Ticket::NumberGenerator::CheckSystemID'); my $SystemID = ''; if ($CheckSystemID) { $SystemID = $Self->{ConfigObject}->Get('SystemID'); } my $TicketHook = $Self->{ConfigObject}->Get('Ticket::Hook'); my $TicketHookDivider = $Self->{ConfigObject}->Get('Ticket::HookDivider'); # check current setting if ($String =~ /\Q$TicketHook$TicketHookDivider\E(\d{4,10}$SystemID\d{4,40})/i) { return $1; } else { # check default setting if ($String =~ /\Q$TicketHook\E:+.{0,2}(\d{4,10}$SystemID\d{4,40})/i) { return $1; } else { return; } } } 1;