-- ----------------------------------------------------------
--  driver: mssql, generated: 2007-07-26 15:10:15
-- ----------------------------------------------------------
-- ----------------------------------------------------------
--  create table valid
-- ----------------------------------------------------------
CREATE TABLE valid (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (50) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_priority
-- ----------------------------------------------------------
CREATE TABLE ticket_priority (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (50) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_type
-- ----------------------------------------------------------
CREATE TABLE ticket_type (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (50) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_lock_type
-- ----------------------------------------------------------
CREATE TABLE ticket_lock_type (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (50) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table system_user
-- ----------------------------------------------------------
CREATE TABLE system_user (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    login VARCHAR (100) NOT NULL,
    pw VARCHAR (50) NOT NULL,
    salutation VARCHAR (50),
    first_name VARCHAR (100) NOT NULL,
    last_name VARCHAR (100) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (login)
);
-- ----------------------------------------------------------
--  create table user_preferences
-- ----------------------------------------------------------
CREATE TABLE user_preferences (
    user_id INTEGER NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250)
);
CREATE INDEX index_user_preferences_user_id ON user_preferences (user_id);
-- ----------------------------------------------------------
--  create table groups
-- ----------------------------------------------------------
CREATE TABLE groups (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table group_user
-- ----------------------------------------------------------
CREATE TABLE group_user (
    user_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table group_role
-- ----------------------------------------------------------
CREATE TABLE group_role (
    role_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table group_customer_user
-- ----------------------------------------------------------
CREATE TABLE group_customer_user (
    user_id VARCHAR (100) NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table roles
-- ----------------------------------------------------------
CREATE TABLE roles (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table role_user
-- ----------------------------------------------------------
CREATE TABLE role_user (
    user_id INTEGER NOT NULL,
    role_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table personal_queues
-- ----------------------------------------------------------
CREATE TABLE personal_queues (
    user_id INTEGER NOT NULL,
    queue_id INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table theme
-- ----------------------------------------------------------
CREATE TABLE theme (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    theme VARCHAR (100) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (theme)
);
-- ----------------------------------------------------------
--  create table ticket_state
-- ----------------------------------------------------------
CREATE TABLE ticket_state (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    type_id SMALLINT NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_state_type
-- ----------------------------------------------------------
CREATE TABLE ticket_state_type (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (120) NOT NULL,
    comments VARCHAR (250),
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table salutation
-- ----------------------------------------------------------
CREATE TABLE salutation (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    text VARCHAR (3000) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table signature
-- ----------------------------------------------------------
CREATE TABLE signature (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    text VARCHAR (3000) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table system_address
-- ----------------------------------------------------------
CREATE TABLE system_address (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    value0 VARCHAR (200) NOT NULL,
    value1 VARCHAR (200) NOT NULL,
    value2 VARCHAR (200),
    value3 VARCHAR (200),
    queue_id INTEGER NOT NULL,
    comments VARCHAR (200),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table follow_up_possible
-- ----------------------------------------------------------
CREATE TABLE follow_up_possible (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table queue
-- ----------------------------------------------------------
CREATE TABLE queue (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    name VARCHAR (200) NOT NULL,
    group_id INTEGER NOT NULL,
    unlock_timeout INTEGER,
    first_response_time INTEGER,
    update_time INTEGER,
    solution_time INTEGER,
    system_address_id SMALLINT NOT NULL,
    calendar_name VARCHAR (100),
    default_sign_key VARCHAR (100),
    salutation_id SMALLINT NOT NULL,
    signature_id SMALLINT NOT NULL,
    follow_up_id SMALLINT NOT NULL,
    follow_up_lock SMALLINT NOT NULL,
    move_notify SMALLINT NOT NULL,
    state_notify SMALLINT NOT NULL,
    lock_notify SMALLINT NOT NULL,
    owner_notify SMALLINT NOT NULL,
    comments VARCHAR (200),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket
-- ----------------------------------------------------------
CREATE TABLE ticket (
    id BIGINT NOT NULL IDENTITY(1,1) ,
    tn VARCHAR (50) NOT NULL,
    title VARCHAR (255),
    queue_id INTEGER NOT NULL,
    ticket_lock_id SMALLINT NOT NULL,
    ticket_answered SMALLINT NOT NULL,
    type_id SMALLINT,
    service_id INTEGER,
    sla_id INTEGER,
    user_id INTEGER NOT NULL,
    responsible_user_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    ticket_priority_id SMALLINT NOT NULL,
    ticket_state_id SMALLINT NOT NULL,
    group_read SMALLINT,
    group_write SMALLINT,
    other_read SMALLINT,
    other_write SMALLINT,
    customer_id VARCHAR (150),
    customer_user_id VARCHAR (250),
    timeout INTEGER,
    until_time INTEGER,
    escalation_start_time INTEGER NOT NULL,
    escalation_response_time INTEGER NOT NULL,
    escalation_solution_time INTEGER NOT NULL,
    freekey1 VARCHAR (80),
    freetext1 VARCHAR (150),
    freekey2 VARCHAR (80),
    freetext2 VARCHAR (150),
    freekey3 VARCHAR (80),
    freetext3 VARCHAR (150),
    freekey4 VARCHAR (80),
    freetext4 VARCHAR (150),
    freekey5 VARCHAR (80),
    freetext5 VARCHAR (150),
    freekey6 VARCHAR (80),
    freetext6 VARCHAR (150),
    freekey7 VARCHAR (80),
    freetext7 VARCHAR (150),
    freekey8 VARCHAR (80),
    freetext8 VARCHAR (150),
    freekey9 VARCHAR (80),
    freetext9 VARCHAR (150),
    freekey10 VARCHAR (80),
    freetext10 VARCHAR (150),
    freekey11 VARCHAR (80),
    freetext11 VARCHAR (150),
    freekey12 VARCHAR (80),
    freetext12 VARCHAR (150),
    freekey13 VARCHAR (80),
    freetext13 VARCHAR (150),
    freekey14 VARCHAR (80),
    freetext14 VARCHAR (150),
    freekey15 VARCHAR (80),
    freetext15 VARCHAR (150),
    freekey16 VARCHAR (80),
    freetext16 VARCHAR (150),
    freetime1 DATETIME,
    freetime2 DATETIME,
    freetime3 DATETIME,
    freetime4 DATETIME,
    freetime5 DATETIME,
    freetime6 DATETIME,
    valid_id SMALLINT NOT NULL,
    create_time_unix BIGINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (tn)
);
CREATE INDEX index_ticket_user ON ticket (user_id);
CREATE INDEX index_ticket_type ON ticket (type_id);
CREATE INDEX index_ticket_queue_view ON ticket (ticket_state_id, ticket_lock_id, group_id);
CREATE INDEX index_ticket_answered ON ticket (ticket_answered);
-- ----------------------------------------------------------
--  create table object_link
-- ----------------------------------------------------------
CREATE TABLE object_link (
    object_link_a_id VARCHAR (80) NOT NULL,
    object_link_b_id VARCHAR (80) NOT NULL,
    object_link_a_object VARCHAR (200) NOT NULL,
    object_link_b_object VARCHAR (200) NOT NULL,
    object_link_type VARCHAR (200) NOT NULL
);
-- ----------------------------------------------------------
--  create table ticket_history
-- ----------------------------------------------------------
CREATE TABLE ticket_history (
    id BIGINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (200) NOT NULL,
    history_type_id SMALLINT NOT NULL,
    ticket_id BIGINT NOT NULL,
    article_id BIGINT,
    type_id SMALLINT NOT NULL,
    queue_id INTEGER NOT NULL,
    owner_id INTEGER NOT NULL,
    priority_id SMALLINT NOT NULL,
    state_id SMALLINT NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX ticket_history_ticket_id ON ticket_history (ticket_id);
CREATE INDEX ticket_history_create_time ON ticket_history (create_time);
-- ----------------------------------------------------------
--  create table ticket_history_type
-- ----------------------------------------------------------
CREATE TABLE ticket_history_type (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table article_type
-- ----------------------------------------------------------
CREATE TABLE article_type (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table article_sender_type
-- ----------------------------------------------------------
CREATE TABLE article_sender_type (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table article_flag
-- ----------------------------------------------------------
CREATE TABLE article_flag (
    article_id BIGINT NOT NULL,
    article_flag VARCHAR (50) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL
);
CREATE INDEX article_flag_create_by ON article_flag (create_by);
CREATE INDEX article_flag_article_id ON article_flag (article_id);
-- ----------------------------------------------------------
--  create table article
-- ----------------------------------------------------------
CREATE TABLE article (
    id BIGINT NOT NULL IDENTITY(1,1) ,
    ticket_id BIGINT NOT NULL,
    article_type_id SMALLINT NOT NULL,
    article_sender_type_id SMALLINT NOT NULL,
    a_from VARCHAR (3800),
    a_reply_to VARCHAR (500),
    a_to VARCHAR (3800),
    a_cc VARCHAR (3800),
    a_subject VARCHAR (3800),
    a_message_id VARCHAR (3800),
    a_content_type VARCHAR (250),
    a_body TEXT NOT NULL,
    incoming_time INTEGER NOT NULL,
    content_path VARCHAR (250),
    a_freekey1 VARCHAR (250),
    a_freetext1 VARCHAR (250),
    a_freekey2 VARCHAR (250),
    a_freetext2 VARCHAR (250),
    a_freekey3 VARCHAR (250),
    a_freetext3 VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_ticket_id ON article (ticket_id);
CREATE INDEX article_message_id ON article (a_message_id);
-- ----------------------------------------------------------
--  create table article_plain
-- ----------------------------------------------------------
CREATE TABLE article_plain (
    id BIGINT NOT NULL IDENTITY(1,1) ,
    article_id BIGINT NOT NULL,
    body TEXT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_plain_article_id ON article_plain (article_id);
-- ----------------------------------------------------------
--  create table article_attachment
-- ----------------------------------------------------------
CREATE TABLE article_attachment (
    id BIGINT NOT NULL IDENTITY(1,1) ,
    article_id BIGINT NOT NULL,
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content TEXT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_attachment_article_id ON article_attachment (article_id);
-- ----------------------------------------------------------
--  create table standard_response
-- ----------------------------------------------------------
CREATE TABLE standard_response (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    name VARCHAR (80) NOT NULL,
    text TEXT,
    comments VARCHAR (100),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table queue_standard_response
-- ----------------------------------------------------------
CREATE TABLE queue_standard_response (
    queue_id INTEGER NOT NULL,
    standard_response_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table standard_attachment
-- ----------------------------------------------------------
CREATE TABLE standard_attachment (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    name VARCHAR (150) NOT NULL,
    content_type VARCHAR (150) NOT NULL,
    content TEXT NOT NULL,
    filename VARCHAR (250) NOT NULL,
    comments VARCHAR (200),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table standard_response_attachment
-- ----------------------------------------------------------
CREATE TABLE standard_response_attachment (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    standard_attachment_id INTEGER NOT NULL,
    standard_response_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table auto_response_type
-- ----------------------------------------------------------
CREATE TABLE auto_response_type (
    id SMALLINT NOT NULL IDENTITY(1,1) ,
    name VARCHAR (50) NOT NULL,
    comments VARCHAR (200),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table auto_response
-- ----------------------------------------------------------
CREATE TABLE auto_response (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    name VARCHAR (100) NOT NULL,
    text0 VARCHAR (6000),
    text1 VARCHAR (6000),
    text2 VARCHAR (6000),
    type_id SMALLINT NOT NULL,
    system_address_id SMALLINT NOT NULL,
    charset VARCHAR (80) NOT NULL,
    comments VARCHAR (100),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table queue_auto_response
-- ----------------------------------------------------------
CREATE TABLE queue_auto_response (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    queue_id INTEGER NOT NULL,
    auto_response_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table time_accounting
-- ----------------------------------------------------------
CREATE TABLE time_accounting (
    id BIGINT NOT NULL IDENTITY(1,1) ,
    ticket_id BIGINT NOT NULL,
    article_id BIGINT,
    time_unit DECIMAL (10,2) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX index_time_accounting_ticket_id ON time_accounting (ticket_id);
-- ----------------------------------------------------------
--  create table ticket_watcher
-- ----------------------------------------------------------
CREATE TABLE ticket_watcher (
    ticket_id BIGINT NOT NULL,
    user_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
CREATE INDEX ticket_watcher_ticket_id ON ticket_watcher (ticket_id);
-- ----------------------------------------------------------
--  create table service
-- ----------------------------------------------------------
CREATE TABLE service (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    name VARCHAR (200) NOT NULL,
    valid_id SMALLINT NOT NULL,
    comments VARCHAR (200),
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table service_customer_user
-- ----------------------------------------------------------
CREATE TABLE service_customer_user (
    customer_user_login VARCHAR (100) NOT NULL,
    service_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL
);
CREATE INDEX service_customer_user_customer_user_login ON service_customer_user (customer_user_login);
CREATE INDEX service_customer_user_service_id ON service_customer_user (service_id);
-- ----------------------------------------------------------
--  create table sla
-- ----------------------------------------------------------
CREATE TABLE sla (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    service_id INTEGER NOT NULL,
    name VARCHAR (200) NOT NULL,
    calendar_name VARCHAR (100),
    first_response_time INTEGER NOT NULL,
    update_time INTEGER NOT NULL,
    solution_time INTEGER NOT NULL,
    valid_id SMALLINT NOT NULL,
    comments VARCHAR (200),
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table sessions
-- ----------------------------------------------------------
CREATE TABLE sessions (
    session_id VARCHAR (150) NOT NULL,
    session_value TEXT NOT NULL
);
CREATE INDEX index_session_id ON sessions (session_id);
-- ----------------------------------------------------------
--  create table ticket_index
-- ----------------------------------------------------------
CREATE TABLE ticket_index (
    ticket_id BIGINT NOT NULL,
    queue_id INTEGER NOT NULL,
    queue VARCHAR (70) NOT NULL,
    group_id INTEGER NOT NULL,
    s_lock VARCHAR (70) NOT NULL,
    s_state VARCHAR (70) NOT NULL,
    create_time_unix BIGINT NOT NULL
);
CREATE INDEX index_ticket_index_ticket_id ON ticket_index (ticket_id);
-- ----------------------------------------------------------
--  create table ticket_lock_index
-- ----------------------------------------------------------
CREATE TABLE ticket_lock_index (
    ticket_id BIGINT NOT NULL
);
CREATE INDEX index_ticket_lock_ticket_id ON ticket_lock_index (ticket_id);
-- ----------------------------------------------------------
--  create table customer_user
-- ----------------------------------------------------------
CREATE TABLE customer_user (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    login VARCHAR (100) NOT NULL,
    email VARCHAR (150) NOT NULL,
    customer_id VARCHAR (200) NOT NULL,
    pw VARCHAR (50),
    salutation VARCHAR (50),
    first_name VARCHAR (100) NOT NULL,
    last_name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (login)
);
-- ----------------------------------------------------------
--  create table customer_preferences
-- ----------------------------------------------------------
CREATE TABLE customer_preferences (
    user_id VARCHAR (250) NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250)
);
CREATE INDEX index_customer_preferences_user_id ON customer_preferences (user_id);
-- ----------------------------------------------------------
--  create table customer_company
-- ----------------------------------------------------------
CREATE TABLE customer_company (
    customer_id VARCHAR (100) NOT NULL,
    name VARCHAR (100) NOT NULL,
    street VARCHAR (200),
    zip VARCHAR (200),
    city VARCHAR (200),
    country VARCHAR (200),
    url VARCHAR (200),
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    UNIQUE (name),
    UNIQUE (customer_id)
);
-- ----------------------------------------------------------
--  create table ticket_loop_protection
-- ----------------------------------------------------------
CREATE TABLE ticket_loop_protection (
    sent_to VARCHAR (250) NOT NULL,
    sent_date VARCHAR (150) NOT NULL
);
CREATE INDEX index_ticket_loop_protection_sent_to ON ticket_loop_protection (sent_to);
CREATE INDEX index_ticket_loop_protection_sent_date ON ticket_loop_protection (sent_date);
-- ----------------------------------------------------------
--  create table pop3_account
-- ----------------------------------------------------------
CREATE TABLE pop3_account (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    login VARCHAR (200) NOT NULL,
    pw VARCHAR (200) NOT NULL,
    host VARCHAR (200) NOT NULL,
    queue_id INTEGER NOT NULL,
    trusted SMALLINT NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table postmaster_filter
-- ----------------------------------------------------------
CREATE TABLE postmaster_filter (
    f_name VARCHAR (200) NOT NULL,
    f_type VARCHAR (20) NOT NULL,
    f_key VARCHAR (200) NOT NULL,
    f_value VARCHAR (200) NOT NULL
);
-- ----------------------------------------------------------
--  create table generic_agent_jobs
-- ----------------------------------------------------------
CREATE TABLE generic_agent_jobs (
    job_name VARCHAR (200) NOT NULL,
    job_key VARCHAR (200) NOT NULL,
    job_value VARCHAR (200)
);
-- ----------------------------------------------------------
--  create table search_profile
-- ----------------------------------------------------------
CREATE TABLE search_profile (
    login VARCHAR (200) NOT NULL,
    profile_name VARCHAR (200) NOT NULL,
    profile_type VARCHAR (30) NOT NULL,
    profile_key VARCHAR (200) NOT NULL,
    profile_value VARCHAR (200)
);
-- ----------------------------------------------------------
--  create table process_id
-- ----------------------------------------------------------
CREATE TABLE process_id (
    process_name VARCHAR (200) NOT NULL,
    process_id VARCHAR (200) NOT NULL,
    process_host VARCHAR (200) NOT NULL,
    process_create INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table web_upload_cache
-- ----------------------------------------------------------
CREATE TABLE web_upload_cache (
    form_id VARCHAR (250),
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content TEXT NOT NULL,
    create_time_unix BIGINT NOT NULL
);
-- ----------------------------------------------------------
--  create table notifications
-- ----------------------------------------------------------
CREATE TABLE notifications (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    notification_type VARCHAR (200) NOT NULL,
    notification_charset VARCHAR (60) NOT NULL,
    notification_language VARCHAR (60) NOT NULL,
    subject VARCHAR (200) NOT NULL,
    text VARCHAR (4000) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table xml_storage
-- ----------------------------------------------------------
CREATE TABLE xml_storage (
    xml_type VARCHAR (200) NOT NULL,
    xml_key VARCHAR (250) NOT NULL,
    xml_content_key VARCHAR (250) NOT NULL,
    xml_content_value TEXT
);
CREATE INDEX xml_storage_xml_content_key ON xml_storage (xml_content_key);
CREATE INDEX xml_storage_key_type ON xml_storage (xml_key, xml_type);
-- ----------------------------------------------------------
--  create table package_repository
-- ----------------------------------------------------------
CREATE TABLE package_repository (
    id INTEGER NOT NULL IDENTITY(1,1) ,
    name VARCHAR (250) NOT NULL,
    version VARCHAR (250) NOT NULL,
    vendor VARCHAR (250) NOT NULL,
    install_status VARCHAR (250) NOT NULL,
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content TEXT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);