SYNOPSIS

       send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
               [ -P ] [ -L ] [ -s severity ] [ -c address ]
               [ --request-id ] [ -v ]

DESCRIPTION

       send-pr  is  a  tool  used to submit problem reports (PRs) to a central
       support site.  In most cases the correct  site  will  be  the  default.
       This  argument  indicates the support site which is responsible for the
       category of problem involved.  Some sites may use a local address as  a
       default.  site values are defined by using the aliases(5).

       send-pr invokes an editor on a problem report template (after trying to
       fill in some fields with reasonable default values).  When you exit the
       editor,  send-pr sends the completed form to the Problem Report Manage-
       ment System (GNATS) at a central support site.  At  the  support  site,
       the  PR is assigned a unique number and is stored in the GNATS database
       according  to  its  category  and  submitter-id.   GNATS  automatically
       replies with an acknowledgement, citing the category and the PR number.

       To ensure that a  PR  is  handled  promptly,  it  should  contain  your
       (unique)  submitter-id  and one of the available categories to identify
       the problem area.  (Use `send-pr -L' to see a list of categories.)

       The send-pr template at your site should  already  be  customized  with
       your  submitter-id  (running  `install-sid  submitter-id' to accomplish
       this is part of the installation  procedures  for  send-pr).   If  this
       hasn't  been done, see your system administrator for your submitter-id,
       or  request  one  from  your  support   site   by   invoking   `send-pr
       --request-id'.   If  your  site  does not distinguish between different
       user sites, or if you are not affiliated with  the  support  site,  use
       `net' for this field.

       The  more  precise  your problem description and the more complete your
       information, the faster your support team can solve your problems.

OPTIONS

       -f problem-report
              specify a file (problem-report) which already  contains  a  com-
              plete  problem  report.   send-pr sends the contents of the file
              without invoking the editor.  If the value for problem-report is
              `-', then send-pr reads from standard input.

       -s severity
              Give the problem report the severity severity.

       -t mail-address
              Change  mail  address  at  the support site for problem reports.
              The default mail-address is the address  used  for  the  default
              site.   Use  the site argument rather than this option in nearly
              all cases.

       -v     Display the send-pr version number.

       Note: use send-pr to submit problem reports rather  than  mailing  them
       directly.   Using both the template and send-pr itself will help ensure
       all necessary information will reach the support site.

ENVIRONMENT

       The environment variable EDITOR specifies the editor to invoke  on  the
       template.
       default: vi

       If  the  environment variable PR_FORM is set, then its value is used as
       the file name of the template for your problem-report editing  session.
       You can use this to start with a partially completed form (for example,
       a form with the identification fields already completed).

HOW TO FILL OUT A PROBLEM REPORT

       Problem reports have to be in a particular form so that a  program  can
       easily manage them.  Please remember the following guidelines:

       o  describe only one problem with each problem report.

       o  For  follow-up  mail,  use  the  same subject line as the one in the
          automatic acknowledgent. It consists of category, PR number and  the
          original synopsis line.  This allows the support site to relate sev-
          eral mail messages to a particular PR and to record  them  automati-
          cally.

       o  Please  try to be as accurate as possible in the subject and/or syn-
          opsis line.

       o  The subject and the synopsis line are  not  confidential.   This  is
          because  open-bugs lists are compiled from them.  Avoid confidential
          information there.

       See the GNU Info file send-pr.info or the document  Reporting  Problems
       With send-pr for detailed information on reporting problems

HOW TO SUBMIT TEST CASES, CODE, ETC.

       Submit  small  code  samples with the PR.  Contact the support site for
       instructions on submitting larger test  cases  and  problematic  source
       code.

FILES

       /tmp/p$$     copy of PR used in editing session
       /tmp/pf$$    copy of empty PR form, for testing purposes
       /tmp/pbad$$  file for rejected PRs

EMACS USER INTERFACE

       An  Emacs user interface for send-pr with completion of field values is
       part of the send-pr distribution (invoked with M-x send-pr).   See  the
       file  send-pr.info or the ASCII file INSTALL in the top level directory

AUTHORS

       Jeffrey Osier, Brendan Kehoe, Jason Merrill,  Heinz  G.  Seidl  (Cygnus
       Support)

COPYING

       Copyright (c) 1992, 1993 Free Software Foundation, Inc.

       Permission  is  granted  to make and distribute verbatim copies of this
       manual provided the copyright notice and  this  permission  notice  are
       preserved on all copies.

       Permission  is granted to copy and distribute modified versions of this
       manual under the conditions for verbatim  copying,  provided  that  the
       entire  resulting derived work is distributed under the terms of a per-
       mission notice identical to this one.

       Permission is granted to copy and distribute translations of this  man-
       ual into another language, under the above conditions for modified ver-
       sions, except that this permission notice may be included  in  transla-
       tions approved by the Free Software Foundation instead of in the origi-
       nal English.




February 1993                        3.96                           SEND-PR(1)